Get clear, friendly guidance on mobile plans, billing questions, upgrades, and more. We provide general information to help you understand your options.
We provide general guidance for mobile plan questions, helping you understand your options and make informed decisions about your mobile services.
We help users understand billing, plan options, upgrades, coverage and account-related topics with clear, jargon-free explanations.
We do NOT access accounts or provide official support. For account changes or technical issues, please contact your network provider directly.
Important: We are not affiliated with Telus and Koodo Mobiles Canada. We are an independent information and guidance service.
We provide information and guidance—not technical repairs or official
account access.
Understand different plans and find what suits your needs
Clear explanations of charges and how bills work
Information about upgrade options and timing
General information about network coverage and connectivity
Basic steps to try for common mobile issues
Unbiased guidance based on your situation
We focus on providing helpful, honest information.
Speak with advisors who understand Canada mobile services
Patient, helpful service without pressure or sales tactics
Plain English explanations that are easy to understand
Unbiased information not tied to any network provider
Straightforward answers to your mobile questions
Speak with a friendly advisor for clear, independent guidance on your mobile questions. No pressure, just helpful information.
No, we are not Telus or Koodo Mobiles Canada. We are a completely independent information and guidance service. We are not affiliated with, endorsed by, or an official representative of Telus and Koodo Mobiles Canada or any network provider. For official account support, please contact directly on (250) 984-7935.
We provide general information and guidance about mobile plans, billing explanations, upgrade options, network coverage, and other common mobile topics. We help you understand your options with clear, jargon-free explanations.
No, we do not access, manage, or make changes to any mobile accounts. We provide general information and guidance only. If you need to make changes to your account, check your balance, or require official support, please contact your network provider directly on (250) 984-7935.
Calling our guidance line is free from most landlines. Mobile call charges may vary depending on your plan. Please check with your provider for call costs.
Our advisors are available Monday to Saturday, 7am to 4am (Canada time). We are closed on Sunday and Canadian bank holidays.